Washed · personal data
Privacy policy
Washed is in pre-launch in Lomé. This policy explains the data we use for the waitlist, washerwoman applications and, when you participate in the beta, to organize the service.
Washed is a commercial project in the process of being established in Lomé, Togo. This version describes the processing currently planned and will be updated if the service, our providers or applicable requirements change.
Responsible party and contact
Service operator: Washed, a commercial project in the process of being established in Lomé, Togo.
For questions about your personal data: [email protected].
Data we use
We limit collection to information needed for your relationship with Washed.
- Waitlist: phone number, neighbourhood and email address if you choose to provide it.
- Washerwoman application: identity and contact information, neighbourhood, and information needed for vetting and visit organization.
- Service beta: service address, time windows, plan, payment information, visit status, support requests and claims.
- Visit proof: when the feature is used, check-in/check-out data and before/after photos needed to document service delivery.
- Technical data: the minimum information needed for security, authentication, notifications and error diagnosis.
Why we use it
We use this data to manage the waitlist, contact you about launch, process applications, authenticate beta accounts, schedule and document visits, process payments, provide support and protect the service from abuse.
Washed does not sell personal data and does not use it for targeted advertising.
Technical providers
Some data may be sent to providers strictly needed for the relevant feature, for example SMS delivery, payments, hosting, notifications, file storage or error diagnosis. They receive only the information required for their role.
Payment methods offered by Washed may include Mixx by Yas and Flooz. Washed never asks for a user’s Mobile Money secret code.
Security and retention
We apply technical and organizational controls appropriate to the stage of the service, including access restrictions, logging of sensitive actions, encryption of sensitive data where specified by the architecture and separation of operational roles.
We keep data only as long as needed for the service, security, dispute handling or applicable accounting and legal obligations. Detailed retention periods may be adjusted before commercial launch.
Your choices and rights
You may request access, correction or deletion of data associated with your account or signup by writing to [email protected]. We may ask for reasonable identity verification before acting on a request involving personal data.
You may leave the waitlist at any time. Where the app provides a direct export or deletion function, you may also use it.